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Adapting Your Contact Center for Multichannel Customers

Start Date: 08-09-2012 01:00PM
End Date:   08-09-2012 02:00PM    Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Webinar - Free event

Summary: Telephone use has dropped as consumers embraced other communications technologies, such as mobile apps mobile Web, chat & social media.

Description: West Interactive and Genesys commissioned Forrester Research to conduct a Technology Adoption Profile (TAP) to understand how customers use various channels to communicate with the contact center.

Presenter: West Interactive and Forrester

Selected categories: Education

Selected tags: Call Centers, Customer Relationship Mgt.

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