Webinar and Virtual Event View
Adapting Your Contact Center for Multichannel Customers
Start Date: 08-09-2012 01:00PM
End Date: 08-09-2012 02:00PM Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima
Webinar - Free event
Summary: Telephone use has dropped as consumers embraced other communications technologies, such as mobile apps mobile Web, chat & social media.
Description: West Interactive and Genesys commissioned Forrester Research to conduct a Technology Adoption Profile (TAP) to understand how customers use various channels to communicate with the contact center.
Presenter: West Interactive and Forrester
Selected categories: Education
Selected tags: Call Centers, Customer Relationship Mgt.
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