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The Ultimate Roadmap for Selecting Your New Contact Center

Start Date: 07-10-2012 01:00PM
End Date:   07-10-2012 02:00PM    Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Webinar - Free event

Summary: It’s a great time to select a new contact center solution & ensure that you have the right ACD, dialer and applications (recording, QA, WFM.

Description: .Best practices & roadmap for selecting a new contact center solution .How to build a selection model that addresses your processes & goals, & how to thoroughly assess various alternatives .What components to analyze in order to identify the potential impact & contributions of each solution to the customer experience .How to commercialize the selection & negotiate the deal


Selected categories: Education

Selected tags: Call Centers, Customer Relationship Mgt.

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