Webinar and Virtual Event View
The Ultimate Roadmap for Selecting Your New Contact Center
Start Date: 07-10-2012 01:00PM
End Date: 07-10-2012 02:00PM Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima
Webinar - Free event
Summary: It’s a great time to select a new contact center solution & ensure that you have the right ACD, dialer and applications (recording, QA, WFM.
Description: .Best practices & roadmap for selecting a new contact center solution .How to build a selection model that addresses your processes & goals, & how to thoroughly assess various alternatives .What components to analyze in order to identify the potential impact & contributions of each solution to the customer experience .How to commercialize the selection & negotiate the deal
Selected categories: Education
Selected tags: Call Centers, Customer Relationship Mgt.
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