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The Hidden Causes & Costs of an Inefficient Contact Center

Start Date: 06-21-2012 01:00PM
End Date:   06-21-2012 02:00PM    Timezone: (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Webinar - Free event

Summary: For many organizations, a contact center network’s overall efficiency is determined months before the contact center is operational.

Description: The determining factor of efficiency is found in assumptions of the contact center strategic plan. Through non-automated methods, planners determine the use of their agent resources But most planners produce these plans by hand. In this session, we will discuss common ways that plans become inefficient and the operational repercussions of these inefficiencies.

Presenter: Ric Kosiba,Bay Bridge Decision Technologies

Selected categories: Education

Selected tags: Call Centers, Customer Relationship Mgt.

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